Client Services

Every piece from Maison Verre arrives with a numbered provenance certificate and an NFC chip embedded in its signature plate. Tap your piece with a smartphone to verify its origin, its maker, and the date it left our atelier. Our authentication team is also reachable seven days a week.

All orders are dispatched in unmarked, hand-tied packaging via insured courier. Most pieces ship within 48 hours; bespoke commissions within 8–12 weeks. Worldwide express delivery is complimentary on orders above €1,500.

Unworn pieces may be returned within 30 days, in their original condition and packaging, for a full refund. Bespoke commissions, engraved pieces, and final-sale items are not eligible. Returns are arranged by our concierge at your convenience.

Yes. Return any Maison Verre piece, at any time in its life, and we will condition, restore or refinish it at no charge beyond shipping. The piece is yours — its care is ours.

All transactions are processed through PCI-DSS Level 1 infrastructure with end-to-end encryption. We accept major cards, bank wire, and discreet cryptocurrency settlement on request.

We ship to 64 countries. Duties and taxes are calculated and pre-paid at checkout for a seamless delivery, with no surprise fees on arrival.

Yes. Our bespoke desk accepts a limited number of commissions each season, from monogrammed leather to one-of-one high jewellery. Begin a conversation with our concierge.